Security Policy

Security Policy

Overview

At J-Pak (PTY) Ltd, we take the security of our systems, website, and customer data seriously. We are committed to maintaining a secure and reliable digital environment for all users and partners.

We welcome responsible disclosure of any vulnerabilities that may be discovered within our systems.

Reporting a Vulnerability

If you believe you have identified a security vulnerability, please report it to us as soon as possible.

Contact Methods:

• Email: [email protected]
• Website: https://www.jpak.co.za/contact-us

Please include the following information in your report:

• A clear description of the vulnerability
• Steps to reproduce the issue
• Any potential impact
• Screenshots or supporting evidence (if applicable)

Our Commitment

When a valid security issue is reported, J-Pak commits to:

• Acknowledge receipt of your report within a reasonable timeframe
• Investigate and validate the issue
• Take appropriate steps to resolve the vulnerability
• Maintain clear communication where possible

Responsible Disclosure Guidelines

We ask that you:

• Do not exploit the vulnerability beyond what is necessary to demonstrate it
• Do not access, modify, or delete data that does not belong to you
• Do not disrupt services or systems
• Allow us reasonable time to resolve the issue before public disclosure

Scope

This policy applies to:

• The J-Pak website (https://www.jpak.co.za)
• Public-facing systems and services operated by J-Pak

Out of Scope

The following are generally considered out of scope:

• Social engineering attempts
• Physical attacks against facilities
• Denial of Service (DoS/DDoS) attacks
• Issues requiring outdated browsers or unsupported environments

Legal Safe Harbor

J-Pak will not pursue legal action against individuals who:

• Act in good faith
• Follow this policy
• Report vulnerabilities responsibly

Updates

This policy may be updated from time to time to reflect improvements in our security practices.

Final Note

We appreciate the efforts of security researchers and the community in helping us maintain a secure environment. Responsible disclosure helps protect everyone.

J-Pak (PTY) Ltd
Engineering reliability. Delivering trust.